Scio Healthcare
We strive to preserve and maintain the dignity, individuality and privacy of all clients, within a warm and caring atmosphere and in so doing will be sensitive to the clients' changing needs, such needs may be medical, therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional or social.
Each client has an individual 'Plan of Care' tailored to their needs, clients and their families are encouraged to participate in the development of each plan.
In the 'Plan of Care' we may provide a programme of activities designed to encourage mental alertness, self esteem, social interaction with other clients whilst always recognising the following core values that are fundamental to the philosophy of our Homes:
privacy, choice, dignity, rights, independence, quality, security, respect, equality
Our qualified nurses are fully trained to accommodate various categories of service user, particularly the elderly including stroke victims and those requiring palliative care, dementia and various types of physical disabilities. Respite and rehabilitation care are well catered for. Incontinence is accommodated and is treated with dignity. There are no barriers of age (subject to registration limitations), sex, creed or religious beliefs. The home has a close relationship with the local medical centre, whose Doctors visit on a regular basis.
A continuous staff training programme is implemented by our full time in-house Scio Healthcare Training Team, ensuring all care staff within the Homes are appropriately qualified to deliver the highest standards of care.
Our staff are encouraged and supported in attaining NVQ Levels II and III in Care to ensure that these high standards of care are maintained. This is in line with the latest initiatives and developments in good practice as are laid down in the appropriate legislation, regulations and our own regulator's guidelines.
We will endeavour to assist the client to retain as much privacy, dignity and independence as possible by:
It is the objective of Scio Healthcare to provide care to all clients to a standard of excellence which embraces the fundamental principles of our Philosophy of Care. This may be witnessed and evaluated through the quality, conduct and control of good practices in our Homes.
We recognise that clients should have the opportunity to choose their level of care in a home that meets their needs and to exercise their right of choice in all aspects of daily living
One of the main aims of our Homes is that all clients live in a clean and safe environment and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of residents and will provide the appropriate degree of care to assure the highest possible quality of life within the Homes.
Clients and relatives comments, observations and views of our Nursing Homes are available on request, as is a copy of our most recent Inspection Report.
All our Homes are dedicated to providing quality care for our clients. This is achieved through the integration of first class standards of care with efficient administrative practices in accordance with the requirements for registration.
We always aim to exceed our regulators minimum standards.
Accordingly, the Homes have been established with a quality orientated approach to the business and a high degree of quality awareness has developed through all levels of staff.
This is achieved through appropriate training and management leadership.
Prospective clients, relatives or friends are actively encouraged to visit the Homes and spend time with us before reaching a decision about admission.
We strive to make your stay with us as comfortable as possible.
However, if during your stay, a situation or problem arises that gives you cause for concern, it is important for you to let Matron know.
These concerns could be anything connected with your health, the Home, your clothing, your room, a member of staff, family problems, the care you are receiving or your meals. It is important to tell us, we cannot help unless you inform us.
Should the Home not be able to resolve the problem, then you need to contact our regulators. The Company has a complaints policy, copies of which are available throughout the Home.
Scio Healthcare is a member of the Registered Nursing Home Association. We are inspected twice a year by our regulators, when all records, staff, facilities, qualities and practices are validated to ensure our standards are maintained. We are also checked to ensure we comply with the R.N.H.A. and meet the high standards set down by the Association.
All members of staff undertake a comprehensive programme of induction training, which then extends to an individual plan for their job specific training which needs to meet minimum National Training Organisation Standards, in line with their responsibilities and abilities.
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Scio Healthcare Ltd, Reg. Office: 26 Arthur's Hill, Shanklin, Isle of Wight, PO37 6EX
Reg No. 4964072